Value-Added Activities that Attract Customer for Ever.

value-added activities that matters


In this article, you will learn what are value-added activities and why it is important to get new customers and retain the existing ones using lean manufacturing techniques.

Value-Added Activities Definition

Value-Adding activities are any action or operation that increases the value and interest of the customer.

It considers the three criteria to be considered as a Value-Adding Activity.

How to Identify Value-Added Activities in 3 Steps.

The three criteria to identify a Value-Adding Activity are:

(1) The activity transforms the item toward completion in the fastest and cheapest way;

(2) The activity is done right the first time (not a rework step);

(3) The customer cares (or would pay) for the activity to be done.

Why are Important the Value-Added Activities

Since, a value-added activity is any action taken that increases the attention, benefits, and use of a product or service to the customer, it is a competitive advantage for any manufacturer to make their products more desirable.

All actions that your company is doing either add value or do not add value to the goods and services that they sell.  The client is who determines whether the manufacturer’s activities add value or not.

It is important is to focus on value-added activities to take competitive advantage to get new customers, equal importance is to prevent involvement in non-value-added activities.

How to Avoid Non-Value Added Activities

– The Eight Wastes according to Lean Manufacturing

Most of the non-value activities are related to the eight wastes described in the Lean manufacturing principles:

  1. Defects
  2. Excess Processing
  3. Overproduction
  4. Waiting
  5. Inventory
  6. Transportation
  7. Motion
  8. Non-Utilized Talent

 brought to you by CIQA logo

CIQA is a quality and regulatory consultant with 25 years of experience developing products and managing projects in the medical device supply chain, and pharmaceutical industries. Rest assured of the safety or being in the right hands.

Our Lean Manufacturing team could provide you a broad range of professional expertise implementing these techniques and tools.


For more details about the Value-Added Activities, follow us.

Quality procedures templates

Three (3) Options to Create Document Control Management DCM Procedures:

Bronze Option. You Can Create Your Own Quality Procedures, using a Template.

You can download samples of the Document Control Management DCM procedure templates in .pdf format. 

To see the complete list of the most popular quality procedures templates, click here.

In addition, you can request a quotation to buy online a full SOP template document in MS Word format that is completely editable, ready to fill, and adapt to your specific needs.

Silver Option. We Can Bring You Formal Training about Value-Added Activities.

This option is recommended if you want to learn more about how to build robust quality system procedures. One of our expert(s) can provide online step-by-step training to your team (unlimited assistance) on how to build reliable SOPs using our template(s). Also, you can improve your corporate quality procedures and policies by incorporating our template(s) and tools.  It includes a fully editable template from the Bronze option, plus training, exams, and a training certificate for each assistant.  Request a quote now.

Gold Option. We Can Create Customized Quality Procedures.

One of our expert(s) will create and prepare your customized SOPs with the inputs and specific information of your company. It includes a fully editable template from the Bronze option, plus online support in document creation, implementation, and training. Request a quote online.

Get in compliance today, CONTACT US (Hablamos Español)

REFERENCES: Value-Added Activities.




Picture of Ramon Cayuela, MS, BS, Chemical Engineering

Ramon Cayuela, MS, BS, Chemical Engineering

CIQA President and CEO.
I've been working in validation engineering since 1992 with many multinational pharmaceutical companies. I love sharing my passion and knowledge with others. If you have any questions about anything (or just have general questions). I will be more than happy to assist you. You can count on the BEST customer service on CIQA. I go to great lengths to make sure my clients are 100% satisfied with their purchases and check emails/messages consistently throughout the day. You can rest assured that everything being sold here is as-described or your money back. I look forward to working with you!